Service Excellence at Hethersett Academy

Posted on 15/07/2025

Service Excellence at Hethersett Academy

We’re really pleased to share that Cooks Doors has been awarded a Service Excellence Certificate for our recent work at Hethersett Academy - and we’re genuinely chuffed!

The certificate was given in recognition of the way we delivered the project from start to finish - supplying and installing two Flameshield 120 power-operated fire shutter doors to help boost the school’s fire safety measures. It’s always nice to get a pat on the back, but what really matters to us is knowing we’ve helped make a space safer for the people who use it every day.

Safety First - Without the Fuss

At Hethersett Academy, safety is a top priority - as it should be. So when they needed to upgrade their fire protection systems, we stepped in with a solution they could rely on.

We installed two Flameshield 120 fire shutters, which are:

  • Power-operated for ease of use
  • Tested and certified for one hour of fire resistance
  • Designed to automatically close if a fire is detected, helping to contain flames and smoke
  • Fully compliant with current UK fire safety regulations

And just as importantly, the doors were fitted with minimal disruption to school life - no fuss, no noise, no delays.

What Service Excellence Looks Like to Us

Getting a Service Excellence Certificate means a lot. It tells us we’re doing things the right way - not just ticking boxes, but actually making the process smooth and stress-free for our customers.

At Hethersett Academy, we worked closely with the site team to make sure everything was clear, safe, and on schedule. From the first chat to final sign-off, it was a real team effort - and we’re delighted they were happy with the results.

Supporting East Anglia with Smart, Safe Solutions

We’ve been supplying and installing industrial and commercial doors for over 60 years, and we’re still proudly based in Norwich. Whether it’s schools, warehouses, shops, or health centres - we believe in doing things properly, and treating every job with care and attention to detail.

The work at Hethersett Academy is a great example of what we love doing: combining practical know-how with great service, all while supporting our local community.

Need Help with Fire Safety Doors?

Whether you’re running a school, managing a busy work place, or just want to get up to date with fire safety regulations, we can help. Our Flameshiled fire shutters are available with 1-hour or 2-hour ratings, manual or automatic options, and custom sizes to suit almost any space.

If you’d like to find out more, just give us a call or drop us an email. We’re happy to offer advice, quotes, or a free site survey.

Thanks again to Hethersett Academy for trusting us with your fire safety upgrade - and for the certificate too.