Privacy Notice

As a business we are committed to ensuring that your privacy is protected and that we carry out our activities in line with the General Data Protection Regulations. Should we ask you to provide certain information by which you can be identified via our website, then you can be assured that it will only be used in accordance with this privacy notice. We may make changes to this privacy notice from time to time, so please take the time to review periodically. This policy is effective from May 2018.

This notice sets out how we use your personal data in the following ways:

  1. The types of personal data that we collect
  2. How and Why We Collect and Use Your Personal Data
  3. When and When and Why We Will Share Personal Data with Other Companies
  4. How we protect personal data
  5. The rights and choices regarding to your personal data

1. What Personal Data Do We Collect?

This section tells you what personal data we may collect from you when you use our website

  1. Your personal details, including title, name, email address, phone number and postcode if you complete the contact us form.
  2. Google analytics information regarding URL, Java and flash enabling, and other browser information about your online browsing behaviour on our Websites. Information about any devices you have used to access our website (including the make, model and operating system, IP address, browser type and mobile device identifiers); and location information based on IP address and language.

2. How and Why We Collect and Use Your Personal Data

Personal data collected via our website contact form is solely for the purpose of making contact with you regarding the services we offer and how we can best meet your needs. We will only store your data for as long as is necessary to carry out the initial contact process. Other information collected by the use of cookies is detailed further in the relevant section below.

3. When and Why We Will Share Personal Data with Other Companies

This section explains how and why we share personal data with third parties and Service Providers. When we share personal data with these companies we require them to keep it safe.

Service Providers

We work with carefully selected Service Providers that carry out certain functions on our behalf. These include, for example, companies that assist us with technology services such as RWD who manage our websites. We only share personal data necessary to enable our Service Providers to provide their services.

Sharing personal data with other organisations

This section explains how and why we share personal data with other organisations. We may share personal data with other organisations in the following circumstances:

  1. If the law or a public authority says we must share the personal data.
  2. If we need to share personal data in order to establish, exercise or defend our legal rights (this includes providing personal data to others for the purposes of preventing fraud and reducing credit risk).
  3. To an organisation we sell or transfer (or enter into negotiations to sell or transfer) any of our businesses or any of our rights or obligations under any agreement we may have with you to. If the transfer or sale goes ahead, the organisation receiving your personal data can use your personal data in the same way as us;
  4. To any other successors in title to our business.

4. How We Protect Personal Data

We know how important it is to protect and manage your personal data. This section sets out some of the measures we have in place.

  1. We use computer safeguards such as firewalls, data encryption, a private network and we enforce physical access controls to our buildings and files to keep this data safe. We only authorise access to employees who need it to carry out their job responsibilities.
  2. We protect the security of your information, while it is being transmitted to Third Party Suppliers and Service Providers, using secure Peer to Peer Encryption (P2PE) or Transport Layer Security (TLS)

We enforce physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal data. We may occasionally ask for proof of identity before we share your personal data with you. However, whilst we take appropriate technical and organisational measures to safeguard your personal data, please note that we cannot guarantee the security of any personal data that you transfer over the internet to us. When we send any data to any third party we will take steps to ensure the safety of your data.

The use of Cookies

We use cookies to personalise and improve your customer experience as you use our websites. This section provides more information about Cookies, including how we use them and how you can exercise your choices about our use of Cookies.

Google Analytics: This is a cookie set by Google for the purposes of tracking website page views. No personal data is captured by this cookie, the user's IP address is turned into a unique code by Google and this code is used from then on in place of the IP address to monitor how the user views and uses the website.

How We use Cookies

Cookies are small data files that allow a website to collect and store a range of data on your desktop computer, laptop or mobile device. Cookies help us to provide important features and functionality on our websites and we use them to improve your customer experience. For example, we use Cookies to do the following:

Improve the way our websites work

Cookies allow us to improve the way our websites work so that we can personalise your experience and allow you to use many of their useful features.

Improve the performance of our websites

Cookies can help us to understand how our websites are being used, for example, by telling us if you get an error messages as you browse. These cookies collect data that is mostly aggregated and anonymous.

Your choices when it comes to cookies

You can use your browser settings to accept or reject new Cookies and to delete existing Cookies. You can also set your browser to notify you each time new Cookies are placed on your computer or other device

5. Your rights and choices regarding your personal data

Under the General Data Protection Regulation, you have the right to see the personal data we hold about you. This is called a Subject Access Request.

If you would like a copy of the personal data we hold about you, please write to: Data Protection, Cooks Blinds & Shutters Ltd, Burnet Road, Sweetbriar Industrial Estate, Norwich, Norfolk NR3 2BS or at

We want to make sure that the personal data we hold about you is accurate and up to date. If any of the details are incorrect or recently changed, please let us know and we will amend them.