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Call us on: 01603 410304
or: 0800 0180304
Call us on: 01603 410304
or: 0800 0180304
We recently received a call from a customer just after 8:45am to say their sectional door had stopped working. As it lifted, it began bunching up on one side, meaning it could not open properly - and more worryingly, it wasn’t safe for their team to use. The customer already had staff on site and with the security of the building at risk, getting someone on site to look at it quickly was essential.
By 3pm that afternoon, our engineers had arrived, identified the fault, and got the door working safely again. The customer was very happy - and so were we. Fast, professional support is exactly what we aim to deliver every time.
When a door like this fails, it doesn’t just cause inconvenience; it can bring operations to a standstill. That’s why our 24-hour emergency call-out service is so important. Our customers know that if something goes wrong, we’ll be there to sort it - day or night.
In this case, the problem was caused by a slight misalignment - something that can happen when a component becomes worn or damaged over time. It’s a fault we come across quite often, which is why our engineers always carry the parts and tools they need to handle most repairs on the spot. Once on site, they got straight to work, tested everything thoroughly, and left the door running smoothly and the premises secure.
At Cooks Industrial Doors, we have worked hard for over 60 years to develop a reputation for being dependable and quick to respond. From motor faults to damaged panels and doors that just won’t budge, our aim is always to get on site as quickly as possible and get things back up and running. We always aim to be on site within four hours of your call, and in most cases, we can complete the repair the very same day.
We always say prevention is better than cure, and that’s why we also offer ongoing maintenance plans. Regular checks mean we can spot wear and tear early, fix little issues before they turn into big ones, and keep your doors working smoothly all year round.
Every engineer who visits your site is also part of our own team - we don’t use subcontractors. That means you always get the same high standard of service and someone who really knows their stuff.
So if your industrial door ever lets you down, you can trust us to sort it quickly, safely, and with as little disruption to your day as possible.
